Last updated: August 19, 2025
This Privacy Policy ("Policy") describes the policies and practices of FE Bluefire LLC ("we" or "us") as to the collection, use and disclosure of information that we collect from you ("you" or "user") when you visit, access or use the PowerOutage.us website, https://poweroutage.us (the "Service") either by visiting the Service directly, by visiting another of our URLs that redirects to the Service, such as https://poweroutage.us, or by accessing the Service in connection with an agreement between us and another organization (including users who have access to Map Widgets that some organizations make available pursuant to agreements with us). We will not use or share Collected Information (as defined below) except as described in this Policy or in our Terms of Use.
This Policy applies only to the Service and not to any other products, services or websites owned, operated or made available by FE Bluefire LLC or any of its members. By visiting, accessing or using the Service, you agree to our collection and use of Collected Information in the ways that we describe herein.
We take your privacy seriously. We provide this Policy so that you understand how we treat the information that you provide us as you use the Service ("Collected Information").
This Policy applies only to information collected via the Service. It may not apply to information that we may collect in other ways (for example, information that you may provide to us by phone, email, Facebook or Twitter). We reserve the right to change this Policy at any time. Any changes, modifications, additions or deletions shall be effective immediately as soon as we give you notice of them, which we may do by means including but not limited to issuing an email to the email address listed by registered users and/or posting the revised Policy on this page. It is your responsibility to review this Policy periodically and to be aware of any modifications. Your continued use of the Service after any modification means that you acknowledge the change and consent to the practices that we disclose in the Policy.
Please direct any questions about this Policy to us by email, X or Facebook.
We collect information in these ways:
Users may elect to provide us with their contact information, address, the user’s language and information preferences, information related to a power outage that the user may be experiencing or witnessing, photos and videos depicting damaged homes and power supplies), and other materials and information relevant to our Service.
When you use the Service, we or various third-party companies that we use to provide the Service ("Third-Party Services", detailed below) may automatically collect or generate information including but not limited to the Internet Protocol ("IP") address of your computer; geographic information; a unique user ID; the type of browser, device or operating system you use; referring services or websites; search information; and usage and browsing information.
We refer to all of the information described in this section as "Collected Information."
Depending on your browser and device settings, you may be able to disable the disclosure or collection of certain Automatically Collected Information in which case such information will not be included as Collected Information.
We use Collected Information to (a) deliver the Service to you; (b) improve, enhance and optimize the Service; (c) improve, enhance and optimize the data and information related to power outages that we collect and make available to our users via the Service and via other services that we offer; and (d) develop new products and services.
If you elect to provide your email address to us, we may use your email address to communicate with you regarding: power outages, the Service, your use of the Service, and/or offers of products and/or services that we believe may be of interest to you. You will have the option to unsubscribe or opt out of future marketing emails (for products and/or services that we believe may be of interest to you). While you have an account with us, however, we will continue to use your email address for communications related to the Service and your use of the Service.
We will not sell, rent, license or disclose Collected Information to anyone, except:
We use various Third-Party Services to operate the Service. These include Google Analytics, Microsoft Azure Application Insights and may in the future include email services and other third-party services. By using our Service, you consent to our providing Collected Information with Third-Party Services to be used in accordance with their own privacy and security policies as they exist today and as they may change in the future.
The security of your Collected Information is very important to us. We use reasonable efforts to protect it from unauthorized access, but we cannot guarantee that your Collected Information will be free from unauthorized access by third parties such as hackers. By using the Service, you (a) consent to our using your Collected Information as described in this Policy notwithstanding this risk; (b) waive any claims against us relating to the interception, use or disclosure of Confidential Information by third parties unauthorized by us; and (c) agree to notify us promptly if you suspect any unauthorized usage of Confidential Information.
For more information on protecting your privacy, please visit www.ftc.gov/privacy.
To access or use the Service, you must be at least 18 years old and have the requisite power and authority to understand and consent to the practices described in this Policy.
To update, edit or delete the Collected Information that we keep, please simply email us at [email protected] and we will be happy to make the change.
When you use the Service, we or our Third-Party Services may use "cookies" to collect information about how you use it. Cookies are text strings that a website can send to a visitor’s web browser to enhance users’ web experience. They may do so by storing users’ IDs or passwords and personalizing web pages, for example. We may also use cookies from time to time to assist us in advertising the Service. You have the option to set your browser to inform you when a cookie is being used, which lets you decide whether to accept its placement on your computer or mobile device.
This Policy does not create rights enforceable by third parties, nor does it require disclosure of any information relating to users of the Service.
We make no representations, warranties or promises about the security of Collected Information except as stated expressly in this Policy or where required by law.
